Frequently Asked Questions
Everything you need to know before you order.
The Product
Do I need to break them in?
No. The CloudFoam™ footbed molds to your foot from the first wear. You can go straight from the box to a full day of walking.
Are they good for wide feet or bunions?
Yes. The wide, rounded toe box is specifically designed to give your toes room to sit naturally — no pinching, no pressure on the sides.
How do I use the heel strap?
You have two options: fold it behind your heel for all-day support, or flip it forward for a classic slip-on look. No tools needed — just flip it.
Can I wear them in wet conditions?
Yes. The slip-resistant outsole handles wet pavement, tile, and polished floors. They’re not waterproof, but they clean up easily under the tap.
How do I clean them?
Just soap and water. Rinse under the tap, wipe clean, and let them air dry. They’ll look brand new.
Sizing
How do I choose my size?
We recommend your standard US women’s size. If you’re between sizes, size up. Check our Size Guide for exact measurements.
Do they run true to size?
Yes. Most customers find they fit true to size. The wide toe box means they won’t feel tight even at your exact size.
Orders & Shipping
How long does shipping take?
Orders are dispatched within 2–3 business days. You’ll receive a tracking number as soon as your order ships.
Do you ship internationally?
Yes. We ship to most countries worldwide. Shipping times and costs vary by destination and are shown at checkout.
Can I change or cancel my order?
Contact us as soon as possible at our Contact page. We process orders quickly, but we’ll do our best to make changes before dispatch.
Returns & Refunds
What is your return policy?
We offer 30-day returns on all unused items in their original packaging. If something isn’t right, we’ll sort it.
What if I received the wrong size or a defective pair?
We’ll send a replacement immediately. Reach out via our Contact page with your order number and a photo if applicable.
How do bundle discounts work?
Add 2 pairs to your cart and use code BUNDLE2 at checkout to get both for $49. Add 3 pairs and use code BUNDLE3 to get all three for $65.99.